Returns and Exchanges
MagTrim Designs wants nothing more than for you to be satisfied with your purchase. All of our designs at MagTrim® are custom beaded BY HAND and assembled and packaged by human beings who take great pride in their work. As such, we take returns very seriously. We want YOU to be happy! But we also need to ensure that returns are not abused. If you need to return, please read our policies detailed below:
1.MagTrim Designs must be notified of damages, incorrect shipments or the desire to return merchandise within 7 days of receipt of merchandise.
2. MagTrim® accepts AUTHORIZED returns only.
3. Products must be in the same condition as when originally received. Damaged products will NOT be refunded.
4. Product MUST be in its original packaging.
5. An authorized RMA number is required for all returns.
6. Except in the case of defective merchandise or a mistake made by MagTrim Designs in filling the order (e.g. incorrect product or quantity shipped), buyer is responsible for return shipping charges.
7. PLEASE NOTE: Orders shipped back to MagTrim Designs without a corresponding RA # will NOT be refunded!
CLICK HERE TO ENTER OUR RETURN CENTER
If you have any additional questions or need help with your return, please call us at 760-213-9392 or send us an email at support@magtrim.com