FAQ's

What type of magnet is used in the manufacturing of a Light Charm®?
The magnet used in the creation of a Light Charm® is called a rare earth neodymium magnet. This magnet is specifically a strong, high-quality neodymium-iron-boron (NdFeB) magnet. Our neodymium magnets are made with the world's most advanced magnetic materials. **We do NOT use casing or "jewelry clasp" magnets!  Our magnets are proprietary to MagTrim Designs and consist of one unit which ensures that our Light Charms will never "detach" from the ornament or crystal.

How do Light Charm® magnets differ from refrigerator magnets?
Our magnets are constructed using an entirely different magnetic material than what is used in a “fridge” magnet. Because they are neodymium magnets,Light Charm® magnets can support weights of up to 1 lb!

What types of metals will a Light Charm® attach to?
Light Charms® instantly adhere to iron based metals such as steel, wrought iron, cast iron, and nickel.

What types of metals will a  Light Charm® NOT attach to?
Light Charms® will NOT attach to bronze, copper, tin, aluminum, or brass.

Will the Light Charm® magnet ever lose its “magnetism?”
No. NdFeB magnets like those used in a Light Charm® will ONLY lose their magnetism if exposed to a high temperature of 1414 °F.

How big is the magnet that is affixed to the tip of a Light Charm® ?
We use various sizes of magnets depending on the charm. Mini charms feature a magnet that is 4mm in diameter while our ornaments and medium sized crystals feature a 6mm diameter magnet. Our heaviest charms feature a 10 mm magnet! The heavier the crystal or ornament, the larger the magnet.

Will the magnets on my Light Charms® rust?
No. Our neodymium magnets are plated in nickel, which is a rust-proof metal. Even more awesome is the fact that we do NOT use casing magnets. Many knockoffs use a magnet that is housed within steel case.  When the steel case rusts, the magnet inside falls out ( taking what ever is attached with it!)

How do I clean my crystal or glass Light Charms®?
We advise using a damp cloth to wipe the charm clean. We have heard reports of customers "sticking" their charms in the dishwasher (they “stick” to the metal racks in the washer) but we do not recommend this method of cleaning!

Do you create “custom” designs?
Yes. We would be happy to manufacture a design that meets your specific design criteria. You will simply need to send us a photo, sample, or illustration showing your design and specify the material you would like used to create your design. We have a 250 piece minimum for all custom designs, and a 50% deposit must be submitted before production can begin. Please contact us for quote.
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