To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 15 days of receipt of your shipment.
- Items AND Packaging must be in original condition.
- Items MUST be in original packaging and packaging must not be damaged.
- Except in the situation of a mis-shipment or damaged merchandise received, a restocking Fee of 10% per product will be deducted for all orders
Free gifts or promotional items are not returnable nor available for credit or refund.
Are there any charges for return?
- A restocking Fee of 10% per product will be deducted for all orders
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping. MagTrim® will provide a return label only in the case of damaged merchandise or an incorrect shipment of products.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 2 working days.