FREE Ground Shipping = Orders $75 or More!   FREE Gift With Purchase = Orders $99 or More!

Our Favorite Customer Makeovers!

Verified Customer Reviews

Our Favorite In-House Makeovers!

Illuminating Media Clips

From Idea to Patent to Your Chandelier! 

Sparkle-Inspired Decorating Ideas

Spread The Word!  Get Compensated!

Frequently Asked Questions

Frequently Asked Questions

 

Shipping/Returns

We ship worldwide. Receive free shipping in the U.S and Canada on orders over $75. 

MagTrim Designs wants nothing more than for you to be satisfied with your purchase. However, MagTrim Designs must be notified of damages or the desire to return merchandise within 15 days of receipt of merchandise. 

To make a return or exchange:

1. Products must be in the same condition as when originally received

2. Product MUST be in its original packaging.

3. Return product in the same box or one of similar size.

4. An authorized RMA number is required for all returns.

5. Except in the case of defective merchandise or a mistake made by MagTrim Designs in filling the order (e.g. incorrect product or quantity shipped), we are unable to refund shipping charges.

6. Except in the case of defective merchandise or a mistake made by MagTrim Designs in filling the order (e.g. incorrect product or quantity shipped), buyer is responsible for RETURN shipping charges.

7. PLEASE NOTE: Orders shipped back to MagTrim Designs without a corresponding RA # will NOT be refunded!

CLICK HERE TO INITIATE YOUR RETURN
 If you have any additional questions or need help with your return, please contact us at 1-760-598-1956 or email us at support@magtrim.com.

If you need to modify your order, please contact us within an hour of placing it. We'll do our best to help with your order, but if it has been shipped out already, it can not be modified. We can be contacted at 1-760-598-1956 or by email at support@magtrim.com.  Alternatively, you can open the orange CHAT WITH US window and initiate a chat with one of our helpful representatives!

Product Information

MagTrims instantly adhere to iron based metals such as steel, wrought iron, cast iron, and nickel. 

MagTrims will NOT attach to bronze, copper, tin, aluminum, or brass.

Our magnets are constructed using an entirely different magnetic material than what is used in a “fridge” magnet. Because they are neodymium magnets, MagTrim's magnets can support weight of up to 1 lb! 

he magnet used in the creation of a MagTrim is called a rare earth neodymium magnet. This magnet is specifically a strong, high-quality neodymium-iron-boron (NdFeB) magnet. Our neodymium magnets are made with the world's most advanced magnetic materials. 

No. NdFeB magnets like those used in a MagTrim will ONLY lose their magnetism if exposed to a high temperature of 1414 °F ( which is basically the temperatire on Mars)!

We use various sizes of magnets depending on the charm. Mini charms feature a magnet that is 5mm in diameter while our ornaments and medium sized crystals feature a 6mm diameter magnet. Our two heaviest designs, a 40 mm ball and 4 inch Estate Pendant feature a 10 mm magnet! The larger the crystal, the larger the magnet. 

No. MagTrim's neodymium magnets are plated in nickel, which is a rust-proof metal. 

We advise using a damp cloth to wipe the charm clean. We have heard reports of customers "sticking" their charms in the dishwasher (they “stick” to the metal racks in the washer) but we do not recommend this method of cleaning! 

Yes. We would be happy to manufacture a design that meets your specific design criteria. You will simply need to send us a photo, sample, or illustration showing your design and specify the material you would like used to create your design. We have a 200 piece minimum for all custom designs, and a 50% deposit must be submitted before production can begin. Please contact us for quote. 

Of Course!  We would be happy to work with you to help you design "your perfect" lighting fixture! Simply contact us by CHAT ( orange CHAT WITH US box on the right side of screen) OR send us an email at support@magtrim.com with your questions!  One of our design concierge specialists will contact you within 24 hours!

Search

    Commonly searched